Medical facilities, health networks, and insurance companies use non-emergency medical transportation (NEMT) services to transfer individuals with medical needs that don’t necessitate urgent care. Transport in a wheelchair, an ambulance, or specialized transportation for people with disabilities are all possible NEMT services. Successful NEMT services depend on effective fleet management, which may increase customer happiness, ensure safety, and lower costs.

Benefits of Fleet Management Software

You can manage your NEMT fleet with the help of fleet management software. With the help of this program, you can follow drivers and vehicles in real-time and keep track of where they are at all times. In order to improve your fleet and cut costs, it may also be used to examine data on things like fuel use, driver performance, and vehicle maintenance. It can also aid in enhancing communication between dispatchers and drivers, ensuring that all drivers are aware of their assigned jobs and have the knowledge necessary to perform them.

How to manage the NEMT fleet?

To effectively manage your NEMT fleet, there are several steps you should take:

Creating policies and procedures is the first step. It will be easier to ensure that all drivers are adhering to the correct safety precautions when carrying patients by establishing explicit regulations and procedures. This entails establishing guidelines for vehicle upkeep and inspections, criteria for driver education and experience, security procedures for patient care, and more.

Track and monitor your drivers and cars using fleet management software. This will not only allow you to keep track of where they are right now, but it will also provide you information on their fuel usage, car maintenance history, driver performance metrics, and more.

Evaluate & Enhance – You may utilize the information you’ve gathered about your drivers and cars to examine patterns in your fleet’s performance and pinpoint areas for improvement. This can entail lowering fuel expenditures through route optimization or giving drivers with subpar performance indicators more training.


For the sake of customer happiness, cost effectiveness, and safety, NEMT fleet management must be done correctly. For those in charge of NEMT fleets, fleet management software offers a variety of advantages, including real-time vehicle and driver tracking, data analysis for optimization, enhanced driver-dispatcher communication, and more. Establishing regulations and procedures, frequently tracking and monitoring your drivers and vehicles, and performing data analysis to pinpoint areas for development are all essential for managing your NEMT fleet efficiently.